FAQs about Orders, Deliveries:

We've got a team of awesome humans in our warehouse that pick, pack, and ship each order by hand.

Our Goal: to have your order tracking number emailed to you within 2-4 business days (priority shipping will go out before that). Quick heads up tho....it's the tracking number, not your order delivery itself.

If order changes need to be made, please make them ASAP by emailing hello@behavioraloutcome.com with your order # in the subject line.

If your order doesn't ship in 4-6 business days there is likely a problem with your shipping address, please check your spam folder as our customer service team will reach out if our shipping system tags your address as problematic. If you don't see anything, please email us asap at hello@behavioraloutcome.com

Please allow some extra time for unforeseen delays. We will make every effort to ensure you receive your package in time, but we are not responsible for shipping delays or lost packages which can be affected by the shipping carrier, delivery destination, weather, holidays, or incorrect/incomplete shipping address information.

Email us at hello@behavioraloutcome.com with any shipping related issues and we'll do our best to resolve them as quickly as possible.

Tracking Numbers

Your tracking number will be provided to you by email once your item(s) have been shipped. Please allow 2-5 business days for the shipping company to activate/update your tracking number. If you do not receive your tracking number within 6 business days, please contact us with your name, email, and order number.

 

Shipping prices are based on delivery location and order size.  

Method
Shipping Time
Cost
Standard
3-7 Business Days
 $4.90 Under 1 lbs
Standard
3-7 Business Days
 $6.90 1-3 lbs
Standard 3-7 Business Days  $9.90 3-5 lbs
Standard
3-7 Business Days
 $19.90 5-70 lbs
Free Shipping 3-7 Business Days  Free (Orders Over $99)
Priority Mail 1-4 Business Days  $15

Free Shipping?

We only offer free shipping over $99 for domestic orders in the United States. With international orders we are still subsidizing a large portion of the cost after you pay for shipping. 

Do you ship outside the United States?

Please allow 3-5 days for processing and 7-14 days for delivery on all international orders. Prices are quoted in U.S. dollars. Exact rate depends on order weight and destination. Does not include duties and taxes due upon delivery.

We proudly ship to the following locations:

Location
Est. Cost (USD)
World Wide
All International Packages are Sent USPS, FedEx, DHL, or UPS.
United Kingdom
$10.99 - $19.97
Europe*
$10.99 - $19.97
Australia & New Zealand
$10.99 - $19.97
Japan
$10.99 - $19.97
*European countries currently include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, and the Netherlands.
Please note: All international orders are shipped Delivered Duty Unpaid (DDU), this means that duties and taxes will be charged to the customer by the carrier upon delivery. Payment of these taxes and duties is required to release orders from customs.  Behavioral Outcome does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
For international orders greater than $250 USD please contact hello@behavioraloutcome.com for more information.

My country of residence is not listed as a shipping option. What do I do?

If your country is not listed, then we do not currently ship there. Please send us an email to hello@behavioraloutcome.com to let us know that your country needs Behavioral Outcome, and we’ll try to make it happen.


BEHAVIORAL OUTCOME SHIPPING ADDRESS

400 W Cummings Park
Suite 2450
Woburn, Massachusetts, 01801
Phone: 781-759-7061